Voice Customer Service Executive
Gratitude IncVoice Customer Service Executive
Job Description
Key Skills
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Job Title: Voice Customer Service Executive (International Process)
Location: Pune / Mumbai
Experience: Minimum 6 months (International Voice Process preferred)
CTC: Up to ₹7 LPA
Role Overview
TCS is hiring for an International Voice Customer Service role for Pune and Mumbai locations. This opportunity is ideal for candidates with prior experience in international customer service environments and strong communication skills.
Eligibility Criteria
Minimum 6 months of experience in customer service (International Voice preferred)
Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support domains
Graduate or Undergraduate (preferred)
Strong English communication skills with a neutral accent
Good computer proficiency (Windows, data entry, etc.)
Flexible to work in a 24x7 environment (US/UK/AU shifts)
Key Responsibilities
Handle customer interactions via calls with professionalism
Manage service activation and issue resolution
Maintain accurate records of customer interactions and transactions
Coordinate with internal and external teams for quick resolution
Process customer requests (orders, billing, provisioning, etc.)
Schedule appointments and dispatch equipment when required
Ensure compliance with company policies and timelines
Escalate issues appropriately when needed
Maintain data privacy and security standards
Meet defined performance and quality metrics
Required Skills
Excellent verbal and written communication
Strong listening and customer-handling skills
Analytical thinking and problem-solving ability
Ability to multitask and work in a fast-paced environment
Adaptability and resilience
Relocation Note
Candidates who are not currently based in Pune or Mumbai should be open to relocating.
Application Process
Please fill out the below questionnaire form to proceed with your application:
https://myglit.com/lateral/cref/e4f7feaec0
Important Note
Filling out this form is mandatory for further processing of your application. Only shortlisted candidates will be contacted.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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