VOD Team Member

Gratitude Inc

15 Views

16 hours ago

VOD Team Member

1-3 Year(s)

₹ 50 - ₹ 75 Thousand p.m

Bangalore

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Job Description

Key Skills

Data Analysis Decision Making Microsoft Office Problem Solving Process Management Quality assurance Vendor Management Stakeholder Management Operations Management Process Improvement Verbal & Written Communications ticketing experience Attention to detail Good exposure in to escalation management Team Management, SLA Management

3 candidate(s) have already applied for this Job. Apply now

VOD Team Member

Location: Bangalore
Experience: 1–3 Years
Band: BPO 2/3
Salary: Up to ₹9 LPA
Work Mode: Work From Office
Shift: 9:00 PM – 6:00 AM IST | Permanent Night Shift

About the Role

We are looking for a VOD Team Member to join our operations team in Bangalore. The role involves handling metadata-related requests, triaging daily tickets, coordinating with internal and external stakeholders, maintaining SLA adherence, and supporting new partner onboarding activities.

This is a BPO/Operations role and not an IT role.

Key Responsibilities

Manage metadata requests as the primary workflow and get cross-trained on two additional workflows.
Identify unique IDs in third-party databases based on partner metadata.
Handle and triage daily tickets according to defined processes and instructions.
Communicate effectively with internal teams, vendors, providers, and stakeholders.
Seek clarifications through email wherever required. Calls are not permitted for this process.
Prepare QA data during new partner onboarding.
Submit daily and weekly operational reports.
Monitor operations and ensure adherence to defined SLAs.
Handle escalations and coordinate with relevant teams for resolution.
Support the Team Lead with cross-utilization across workflows.
Suggest workflow improvements based on practical implementation.

Required Skills & Qualifications

Graduate in any discipline.
1–3 years of experience, preferably in BPO/Operations.
Strong written and verbal communication skills.
Good analytical and decision-making abilities.
Good presentation skills.
Strong computer skills.
Process-oriented approach with strong attention to detail.
Quick learner and adaptable to changing workflows.
Ability to work independently as well as collaboratively in a team.
Ability to deliver results within defined timelines.
Experience dealing with internal/external customers is preferred.

Important Details

Permanent night shift: 9:00 PM – 6:00 AM IST.
Work From Office is mandatory.
Candidates should be comfortable working with US-based teams and stakeholders.
This is a BPO process, not an IT role.
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) will be required for profile creation.

Questionnaire

Please complete the questionnaire using the link below as part of the application process:

Questionnaire Link: https://myglit.com/lateral/cref/53843405b6

Role

Process Associate

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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