Technical Support Executive and Customer Service Executive -Hyderabad

Gratitude Inc

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2 days ago

Technical Support Executive and Customer Service Executive -Hyderabad

2-16 Year(s)

₹ 65 - ₹ 70 Thousand p.m

Hyderabad (Madhapur, Manikonda, Kukatpally)

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Job Description

Key Skills

BPO Voice Process International Call Centre International voice Process Proficient in English BPO international voice account experience Technical Support Representative

12 candidate(s) have already applied for this Job. Apply now

Role: Technical Support Executive and Customer Service Executive

Location: Hyderabad

Grade: BPO Z/1/2/3

Requirement ID: 425844

Salary Range: Up to 9 LPA

Notice Period: 0 Days / Immediate Joiners Only

Education:

- Graduate from a reputed university or equivalent experience (Must Have)

- Undergrad with 18 months relevant experience can also apply

Language Requirements:

- Excellent communication and interpersonal skills

- Global English to be C1 or higher (CEFR)

- EMEA Languages to be C1 or higher for primary language and English B2 or higher

- Excellent Communication Skills is Must Have

Who Can Apply:

- Candidates with International Voice Experience (CSR and TSR)

- For those with technical experience can apply for Technical Support Voice Opening

- Graduation is compulsory

Key Responsibilities:

- First Call Resolution: Efficiently handle customer queries and resolve during first contact

- Deliver exceptional customer experiences balancing technical support and sales objectives

- Handle customer interactions professionally across phone and chat

- Convey technical information in clear and customer-friendly manner

- Manage tone and maintain professionalism during challenging interactions

- Record all interactions accurately in CRM and follow through within 24 hours

- Identify root cause by asking relevant and targeted questions

- Utilize product knowledge and reference materials to solve known issues

- Work towards operational goals and adhere to processes

- Focus on meeting or exceeding sales targets and KPIs

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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