Technical Support Executive and Customer Service Executive
Gratitude IncTechnical Support Executive and Customer Service Executive
Job Description
Key Skills
13 candidate(s) have already applied for this Job. Apply now
Job Title: Technical Support Executive and Customer Service Executive
Industry: BPO / Customer Service
Location: Hyderabad - Onsite
Grade: BPO Z/1/2/3
Requirement ID: 395361 / 394864
Work Setup: Onsite
Work Schedule: Shifting
Employment Type: Full-time
Salary Package: Up to 9 LPA
Notice Period: 0 Days Only
Role Overview:
We are hiring for CSR and TSR roles with International Voice experience. Candidates will be evaluated for both CSR and TSR positions based on their CV. Those with technical experience can apply for Technical Support Voice opening.
Key Responsibilities:
- First Call Resolution: Efficiently handle customer queries and resolve issues during first contact wherever possible
- Deliver exceptional customer experiences that balance technical support and sales objectives
- Case Documentation and Tracking: Record all customer interactions accurately within the CRM system and follow through on open cases within 24 hours
- Utilize product knowledge, user guides, and reference materials to solve known customer issues
- Work towards achieving operational goals while adhering to all processes and procedures
- Focused on meeting or exceeding sales targets and KPIs
Qualifications:
- Graduate from a reputed university or equivalent experience in a relevant field. Or Undergrad with 18 months of relevant experience. Graduation is compulsory
- Must have International Voice experience
- Excellent communication and interpersonal skills. Global English to be C1 or higher using the CEFR framework. Excellent communication skills is must have, C1 is good to have
- For EMEA Languages: Primary language to be C1 or higher and English needs to be B2. Excellent communication skills is must have, C1 is good to have
- English needs to be B2 or higher. Excellent communication skills is must have, C1 is good to have
- Strong active listening, empathy, and ability to convey technical information in a clear and customer-friendly manner
- Strong analytical and diagnostic skills: Ability to identify problem areas by asking targeted questions and determining root cause for effective troubleshooting and resolution. Must Have
- Skilled in managing tone and maintaining professionalism during challenging or escalated interactions
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
12 - 16 Year(s)
Confidential
Hyderabad, India
Service Desk Executive International Voice
Gratitude Inc1 - 10 Year(s)
₹ 50 - ₹ 75 Thousand p.m
Pune, India
TA-Onboarding Specialist
Gratitude Inc2 - 3 Year(s)
₹ 65 - ₹ 75 Thousand p.m
Mumbai, India
Tax Accounting Lead
Gratitude Inc8 - 12 Year(s)
₹ 15 - ₹ 20 Thousand p.m
Hyderabad, India
1 - 5 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Hyderabad, India
10 - 15 Year(s)
Confidential
Chennai, India
Collections Quality Analyst – Order-to-Cash (OTC)
Gratitude Inc1 - 3 Year(s)
Confidential
Gurugram, India
Data Analyst (Japanese Language)
Gratitude Inc1 - 3 Year(s)
₹ 65 - ₹ 75 Thousand p.m
Thane, India
Purchasing & Admin Administration Team Lead
Gratitude Inc8 - 12 Year(s)
₹ 1.2 - ₹ 1.4 Lacs p.m
Kolkata, India
Accounts Payables - Premium Payable
Gratitude Inc4 - 7 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Pune, India