Team Leader - US Life Insurance Agency Management
Gratitude IncTeam Leader - US Life Insurance Agency Management
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
- >2 years experience in US Life Insurance Agency Management / servicing preferred
- Fluent speaking and writing skills in English language
- Ability to type 40-60 words per minute for chat and email functions
- Workload planning distribution
- Handle day to day escalations
- Drive process improvement initiatives
- Willing to take calls/chats not just for escalations and volume management but few hrs a week to stay updated on operating model
- Monitor performance & drive internal reviews with team
- 6 - 8 years experience (with atleast 2 years in a people management role) with strong understanding of Insurance contact centers/Voice / Blended Operations
- Project management skills
- Proven ability to lead teams towards common goals with aggressive timelines
- Problem solving skills
- Experience in handling operations and intertactions with US client stakeholders
- Flexibility to work in blended processes across chat, voice and back office functions
- Open to work primarily in US night shifts (flexible for 24x7) with rotational week off
PAN and DOB are required for profile creation
Role
Insurance Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
Insurance
Work Mode
Work from office
Process
Chat
Functional Area
Banking / Financial Services
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- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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