Team Leader – International Sales / Retention / Collections

Gratitude Inc

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4 days ago

Team Leader – International Sales / Retention / Collections

3-4 Year(s)

₹ 65 - ₹ 70.83 Thousand p.m

Gurugram

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Job Description

Key Skills

Team Leading

16 candidate(s) have already applied for this Job. Apply now

Job Title: Team Leader – International Sales / Retention / Collections

Experience: Minimum 3+ years of relevant Team Leader experience
Education: SSC and above
Process: International Sales / Retention / Collections
Shift: U.S. Night Shift
Work Schedule: 5 Days Working | 2 Weekly Offs
Work Mode: Not specified
Salary: Up to ₹8.5 LPA

Job Description

We are hiring an experienced Team Leader with a strong background in International Sales, Retention or Collections. The ideal candidate should have proven team-handling experience, strong leadership and communication skills, and the ability to manage escalations and complex customer interactions while driving team performance and business targets.

Key Responsibilities

Lead and manage a team supporting an international process.
Drive team performance and achievement of business targets.
Handle escalation calls and resolve complex customer cases effectively.
Coach and mentor team members to improve performance.
Maintain strong communication and leadership presence.
Monitor team performance and provide regular feedback.
Support customer retention, sales or collections objectives based on the assigned process.
Motivate team members toward performance-based incentive achievement.
Ensure adherence to process and operational requirements.

Eligibility Criteria – Strictly Mandatory

SSC and above.
Minimum 3+ years of Team Leader experience in International Sales / Retention / Collections.
Strong communication and leadership skills.
Proven experience handling escalation calls and complex customer cases.
Demonstrated track record of earning performance-based incentives.
Only relevant International Team Leader experience will be considered.

Compensation

Up to ₹8.5 LPA

Interview Process

HR Round → Operations Round

Shift & Work Schedule

U.S. Night Shift aligned with U.S. business hours.
5 days working.
2 weekly offs.

Mandatory Document Compliance

Employment verification is compulsory. Candidates must have documentation for every organization mentioned in their employment history, including:

Offer Letter
Payslips
Bank Statement

Top 5 Skills

International Team Leadership
Sales / Retention / Collections
Escalation Management
Customer Handling & Communication
Performance Management & Target Achievement

Role

Billing Team Lead

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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