Team Leader for US Banking Process
Gratitude IncTeam Leader for US Banking Process
Job Description
Key Skills
24 candidate(s) have already applied for this Job. Apply now
Apply for TCS a top company and a brand.
This Vacancy is for TCS- Goregaon East
Responsible for maintaining discipline and absenteeism of team on the floor.
• Responsible for staff retention within the team.
• Coordination between Managers and Team Members.
• Ensure prompt and accurate service and achievement of targets.
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring.
• Performance feedback session to be provided to agents.
• Analyze various reports including process dashboards & team performance reports.
• Should have working knowledge of AHT and WFM.
• Primary focus on achieving SLA.
• Motivating associates through effective management, career development & implementation of reporting mechanism.
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
• Good analytical skills, expertise in MS Excel
Need 1 year of TL Experience on papers atleast in International Voice Process
Salary package 5 LPA to 5.5 LPA
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Transformation Lead
Gratitude Inc12 - 15 Year(s)
190 - 200 Thousand p.m
Chennai, India
1 - 10 Year(s)
50 - 75 Thousand p.m
Hyderabad, India
Medical Writer
Gratitude Inc5 - 6 Year(s)
70 - 100 Thousand p.m
Pune, India
RTR Senior Associate
Gratitude Inc5 - 8 Year(s)
50 - 75 Thousand p.m
Chennai, India
1 - 8 Year(s)
70 - 100 Thousand p.m
Bengaluru, India
OHL 407218 Team Lead-Supply Chain Management
Gratitude Inc6 - 8 Year(s)
Confidential
Bombuflat, India
Highest Paying BPO / Call Center Jobs in Malad & Thane
Gratitude Inc1 - 10 Year(s)
30 - 50 Thousand p.m
Mumbai, India
1 - 10 Year(s)
45 - 60 Thousand p.m
Hyderabad, India
International Customer Service-Airlines process
Gratitude Inc1 - 3 Year(s)
25 - 45 Thousand p.m
Gurugram, India
Team Lead-Supply Chain Management
Gratitude Inc6 - 8 Year(s)
50 - 75 Thousand p.m
Bengaluru, India