Team Leader- Collections/Sales/Retentions

Gratitude Inc

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1 week ago

Team Leader- Collections/Sales/Retentions

3-10 Year(s)

Mumbai

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Job Description

Key Skills

Customer Service Leadership Process Management Performance Management people Management Team Handling International Sales Sales Management Good exposure in to escalation management Collections..

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International Team Leader – Sales / Retention / Collections

Location: Mumbai, Maharashtra, India

We are looking for an experienced International Team Leader with strong leadership, communication, and customer-handling skills to manage teams in an international voice process. The ideal candidate should have proven experience in International Sales, Retention, or Collections, along with a strong track record of achieving performance-based incentives.

Key Responsibilities

Lead and manage a team handling international customers.
Drive team performance and achieve business and process targets.
Handle escalation calls and resolve complex customer cases effectively.
Coach, mentor, and motivate team members to improve productivity and performance.
Monitor individual and team KPIs and provide regular feedback.
Ensure adherence to process, quality, and compliance standards.
Manage customer retention, sales, or collections activities as applicable.
Support the team in achieving performance-based incentive targets.

Eligibility Criteria – Strictly Mandatory

SSC and above qualification.
Minimum 3+ years of Team Leader experience in International Sales, Retention, or Collections.
Strong communication skills and leadership presence.
Experience handling escalation calls and resolving complex customer cases.
Proven track record of earning performance-based incentives.
Only relevant International Team Leader experience will be considered.

Interview Process – Virtual

HR Round
Operations Round

Shift & Work Schedule

U.S. Night Shift, aligned with U.S. business hours.
5 Days Working
2 Weekly Offs

Document Compliance – Mandatory
Employment verification is compulsory. Candidates must provide documentation for all previous employments, including:

Offer Letter
Payslips
Bank Statement

The same documentation will be required for every organization mentioned in the candidate's employment history.

Important

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are mandatory for profile creation.

Role

Team Leader

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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