Team Lead – Sales Order Management

Gratitude Inc

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13 hours ago

Team Lead – Sales Order Management

3-5 Year(s)

Bangalore

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Job Description

Key Skills

Sales Order Management Customer Focus Good SCM domain knowledge

36 candidate(s) have already applied for this Job. Apply now

About the Role

We're looking for an experienced Team Lead to manage Sales Order Management operations within the Supply Chain domain. The role involves leading a team, driving SLA and KPI performance, managing client relationships, ensuring quality delivery, resolving escalations, and implementing continuous process improvements.

Qualifications

6–8 years of experience in Sales Order Management or Supply Chain Operations
Team Lead experience with people management and client handling
Strong knowledge of Sales Order Management and Order Entry processes
Experience managing SLAs, KPIs, quality, and operational performance
Good understanding of Supply Chain Management (SCM)
Strong analytical, stakeholder management, and problem-solving skills

Benefits

Competitive salary package
Opportunity to lead high-performing operations teams
Career growth within a global organization
Exposure to client-facing and process improvement initiatives

Important Eligibility

PAN and Date of Birth are mandatory for profile creation.

For Review: Please ensure your CV clearly reflects the mandatory experience in Sales Order Management, team leadership, SLA/KPI management, client handling, quality management, and Supply Chain Operations. Profiles that do not demonstrate these non-negotiable requirements may not be considered.

Apply now by sending your updated CV along with the following details:

Highest Educational Qualification:
Total Experience:
Team Lead Experience:
Experience in Sales Order Management:
Experience in Supply Chain Management:
Experience in Order Entry Process:
Current Company:
Current Location:
Current CTC:
Expected CTC:
Notice Period:
PAN Available (Yes/No):
Date of Birth:

Role

Account Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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