Team Lead – Live TV & Media Operations
Gratitude IncTeam Lead – Live TV & Media Operations
Job Description
Key Skills
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Team Lead – Live TV & Media Operations
Location: Bangalore
Experience: 4–5 Years
Band: BPO 3/4
Salary: Up to ₹12 LPA
Job Overview
We are looking for an experienced Team Lead – Live TV & Media Operations to manage live TV/media operations, lead teams, monitor SLAs, handle escalations, and ensure high-quality delivery in a time-sensitive environment.
Key Responsibilities
Monitor live TV operations and ensure SLA adherence.
Assign work to team members and follow up on task completion.
Monitor and process live programs/airings using internal tools and dashboards.
Handle tickets, chats, emails, escalations, and vendor communications.
Provide coaching, feedback, and improvement plans to team members.
Perform quality checks, audits, and Root Cause Analysis (RCA).
Create and maintain SOPs and process documentation.
Manage escalations and coordinate with clients, vendors, and cross-functional teams.
Participate in client calls, reviews, and performance reporting.
Prepare and analyze team metrics for performance tracking.
Maintain awareness of multiple simultaneous live video feeds and identify program cues accurately.
Support internal audits and required documentation.
Requirements
4–5 years of professional experience.
3+ years of experience in leadership/people and process management.
Experience in live operations, call center, help desk, network operations, or OTT/media operations preferred.
Strong knowledge of Live TV, Live Sports, and Video on Demand (VOD).
Strong leadership, communication, troubleshooting, and analytical skills.
Excellent attention to detail, multitasking, and time-management abilities.
Experience with CRM/ticketing/workflow tools.
Strong computer skills with Google Suite, Chrome, and related applications.
Experience with mobile devices, tablets, Smart TVs, Xbox, iOS/Android, etc.
Experience managing partners and interacting with business users.
Ability to work under pressure and meet strict timelines.
Ability to monitor live streams for extended periods and identify program start/end cues.
Strong reporting and data-analysis skills.
Work Requirements
Work From Office – Bangalore.
Willing to work weekends and any shift without rotation between shifts.
May occasionally be required to work beyond the defined shift based on client requirements.
Important Eligibility
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Mandatory Questionnaire
Filling out the questionnaire is mandatory for all applicants.
Questionnaire link: https://myglit.com/lateral/cref/e4a7c1bca1
Only candidates who complete the form will be considered for further processing.
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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