Team Lead Help desk
Gratitude IncTeam Lead Help desk
Job Description
Key Skills
12 candidate(s) have already applied for this Job. Apply now
Skill: Team Lead - Helpdesk
Salary Range: up to 9 LPA
Headcount: 1
Band: BPO3 (Team Lead)
Location: Bangalore – Thin Campus
Shift Timing: US Shift | 5:30 PM IST – 3:30 AM IST
Role Purpose
The Helpdesk Team Lead oversees HR helpdesk operations, ensuring service quality,
SLA compliance, and effective team performance.
Key Responsibilities
• Supervise daily helpdesk operations and manage escalations
• Monitor SLA performance, quality metrics, and productivity
• Coach and mentor team members
• Prepare operational dashboards and management reports
**PAN and DOB is required to create employee profile in the database**
**Graduation is compulsory**
Role
Any Other
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Compliance and Risk Manager
Gratitude Inc8 - 15 Year(s)
Confidential
Kolkata, India
Technical Support Executive International Voice Process
Gratitude Inc1 - 10 Year(s)
50 - 75 Thousand p.m
Hyderabad, India
Urgent!! Queue Manager
Gratitude Inc1 - 4 Year(s)
45 - 75 Thousand p.m
Indore, India
SME Technical Support Hyderabad
Gratitude Inc2 - 4 Year(s)
60 - 75 Thousand p.m
Hyderabad, India
SENIOR PROCESS ASSOCIATE GL & Fixed Assets
Gratitude Inc4 - 7 Year(s)
Confidential
Nagpur, India
Customer Service Executive
Gratitude Inc1 - 2 Year(s)
40 - 50 Thousand p.m
Pune, India
Passenger Support Services
Gratitude Inc3 - 5 Year(s)
Confidential
Gurugram, India
AR French Analyst
Gratitude Inc5 - 8 Year(s)
Confidential
Mumbai, India
U.K. Payroll specialist
Gratitude Inc3 - 6 Year(s)
25 - 65 Thousand p.m
Kolkata, India
Financial Data Analyst | Portuguese language Expert
Gratitude Inc2 - 8 Year(s)
Confidential
Mumbai, India