Talent Services Analyst
Gratitude IncTalent Services Analyst
Job Description
Key Skills
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Role/Skill: Talent Services Analyst
Location: Mumbai
Experience: 4 to 6 Years
Band: BPO 2/3 Salary: Up to 9 LPA
Shift: US Time Shift
Job Description
We are hiring for the role of Talent Services Analyst for Mumbai location. Candidates with strong HR operations experience, Oracle HCM knowledge, and excellent communication skills are preferred.
Key Skills & Responsibilities
Minimum 3+ years of Oracle HCM or equivalent HCM experience is an added advantage
Experience in HR Operations including:
Query Management
Email Management
Leave Management
Learning & Development Administration
HR Operations Support
Experience as a Quality Checker for transactions and improving team/associate performance
Ability to maintain confidentiality of employee data and documents
Strong problem-solving and analytical skills
Ability to work independently and meet deadlines
Strong written and verbal communication skills
Experience in handling Helpdesk calls
Knowledge of tax regulations, compliance reporting, and multi-state tax processes is a plus
Educational Qualification
Bachelor’s Degree in Human Resource Administration
Good to Have Skills
International Workforce Administration experience
Global employee data management
HRBP and HR Operations exposure
HR Reports and MIS creation experience
Required Skills
Excellent Communication Skills
MS Office & Advanced Excel Skills
Coaching & Team Handling Skills
Important Notes
Ex-TCS Employees are not eligible to apply
PAN Card and DOB are mandatory for profile creation
Questionnaire Link
Please fill out the questionnaire form below:
https://myglit.com/lateral/cref/d431f654c7
Note: Filling out this form is mandatory for further process.
Role
Customer Service Analyst
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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