Talent Consultation Analyst

Gratitude Inc

765 Views

2 months ago

Talent Consultation Analyst

1-5 Year(s)

₹ 60 - ₹ 75 Thousand p.m

Mumbai

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Job Description

Key Skills

Documentation Reporting Stakeholder Management Presentation Skills consulting skills Strong Decision-Making skills Problem-Solving Skills Excellent verbal & written communication skills

118 candidate(s) have already applied for this Job. Apply now

Job Title: Talent Consultation Analyst

Location: Mumbai

Experience: 5–8 Years

Band: BPO 2/3

Salary: Up to 9 LPA

Shift: US Shift

About the Role

TCS is looking for experienced HR professionals to join the Talent Consultation team. This role involves end-to-end ownership of HR disciplinary case management, policy guidance, employee relations support, and stakeholder consultation within a US HR environment. The ideal candidate should have strong analytical, communication, and decision-making skills with experience handling complex employee relations and disciplinary matters.

Key Responsibilities

Manage the complete lifecycle of HR disciplinary cases from initiation to resolution.
Handle cases related to attendance management, call avoidance, job abandonment, unauthorized settlements, and other employee relations matters.
Ensure compliance with company policies, HR best practices, and applicable legal requirements.
Provide guidance and consultation to managers regarding disciplinary actions and HR policies.
Interpret and apply HR policies consistently and fairly across cases.
Maintain accurate documentation and records for all disciplinary cases.
Communicate effectively with employees, managers, and stakeholders throughout the case management process.
Prepare reports, presentations, and trend analysis related to disciplinary cases.
Provide empathetic support and guidance to employees during disciplinary proceedings.
Apply critical thinking and sound judgment to resolve complex employee relations issues.
Collaborate with HR teams and business stakeholders to improve HR processes and service delivery.
Participate in continuous improvement initiatives within HR Operations.

Required Qualifications

Bachelor's degree in Human Resources, Sociology, Psychology, or a related field.
5–8 years of experience in HR Operations, Employee Relations, Talent Consulting, or HR Case Management.
Experience managing disciplinary cases within a US HR environment.
Strong understanding of HR policies, employee relations, and disciplinary processes.
Excellent written and verbal communication skills.
Strong analytical, problem-solving, and decision-making abilities.
Ability to manage multiple cases independently and prioritize effectively.
Familiarity with US labor laws and HR best practices.
Comfortable handling client and employee calls as part of the role.

Preferred Skills

Postgraduate qualification in HR or a related field.
Strong stakeholder management and consulting skills.
High level of empathy, emotional intelligence, and active listening skills.
Experience working in a shared services or global HR environment.
Strong reporting, documentation, and presentation skills.

Work Environment

Office-based role with potential flexibility based on business requirements.
Candidates should be comfortable working in US shifts.

Important Notes

Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Candidates should be comfortable working in US shifts and handling client/customer calls.

Mandatory Questionnaire

Before applying, please complete the questionnaire using the link below:

Questionnaire Link: https://myglit.com/lateral/cref/ba118c0710

Note: Filling out the questionnaire is mandatory. If you are unable to open the link directly, please copy and paste the URL into your browser and complete the form. Profiles submitted without completing the questionnaire will not be considered for further processing.

Role

Operations Manager

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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