Supply Chain Team Lead / Operations Manager

Gratitude Inc

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1 week ago

Supply Chain Team Lead / Operations Manager

4-8 Year(s)

₹ 45 - ₹ 75 Thousand p.m

Mumbai

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Job Description

Key Skills

Vendor Management Performance Management Contract Management Customer Management Operational Excellence Team Handling Supplier Management Team Management Process Training Operations Management Process Improvement good communication skills risk management, Delivery Management team leadership Good exposure in to escalation management supply chain management Client Relationship Management Experience in Supply Chain (Sourcing & Procurement) SLA and Quality Management

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Hiring: Supply Chain Team Lead / Operations Manager

Location: Mumbai
Experience: 4–8 Years
Salary: Up to ₹9 LPA
Band: BPO 3
Shift: Flexible with Rotational / Night Shifts

Role Overview

We are looking for an experienced Supply Chain professional with strong expertise in Sourcing & Procurement, team handling, client management, and operational delivery.

Key Responsibilities

Manage client relationships and stakeholder interactions.
Lead, motivate and manage the team.
Monitor delivery, quality, performance and exceptions.
Conduct internal performance reviews with teams and leadership.
Identify and manage potential operational risks.
Handle process training and employee assessments.
Channelize workflow and ensure smooth operations.
Manage escalations and drive timely resolution.
Support contract administration and day-to-day procurement activities.
Ensure operational, functional and business objectives are met.
Manage domestic and international suppliers/customers.

Required Skills

Supply Chain Management (SCM)
Sourcing & Procurement
Procurement Operations
Supplier/Vendor Management
Domestic & International Supplier Management
Customer Management
Client Relationship Management
Team Handling & Leadership
Performance Management
Delivery & Quality Management
Exception Handling
Risk Identification & Management
Contract Administration
Process Training
Workflow Management
Escalation & Resolution Management

Education

Minimum 15 years of regular, full-time education (10+2+3)
B.Com / BMS / BBA / MBA preferred; qualification can be flexible

Important

Ex-TCS employees cannot apply.
PAN and DOB are required for profile creation.

Interested candidates, please complete the questionnaire:
Questionnaire Link: https://myglit.com/lateral/cref/37c11883df

Role

Procurement Lead

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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