SuccessFactors & HRO Team Lead
Gratitude IncSuccessFactors & HRO Team Lead
Job Description
Key Skills
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Location: Mumbai
Experience: 5–8 years
Domain: HR Operations & SAP SuccessFactors
Lead HR Operations. Drive SuccessFactors Excellence.
We’re looking for a SuccessFactors & HRO Team Lead to lead HR operations support, resolve complex SuccessFactors issues, and drive process improvements across HR technology and employee lifecycle processes.
What You’ll Do
Lead HR Operations and SAP SuccessFactors support activities.
Provide L2 support for Employee Central and SAP–SuccessFactors replication/integration issues.
Troubleshoot complex issues, conduct RCA, and implement corrective actions.
Support employee lifecycle and payroll-related HR operations.
Lead process transitions, knowledge transfer, documentation, and stabilization.
Develop process maps, SIPOC, RCA reports, and escalation trackers.
Generate and maintain SAP/SuccessFactors reports and dashboards.
Coordinate with HR, payroll, technical teams, and business stakeholders.
Manage escalations and ensure timely resolution within SLAs.
Identify opportunities for process improvement and operational efficiency.
What You Bring
5–8 years of HR Operations and SuccessFactors experience.
Strong hands-on expertise in SAP SuccessFactors Employee Central.
Proven L2 support experience, particularly SAP–SuccessFactors replication/integration troubleshooting.
Good understanding of HR processes and payroll operations.
Experience in process transition and stabilization.
Strong knowledge of Process Mapping, SIPOC, RCA, and Escalation Management.
Experience with SAP and SuccessFactors reporting.
Strong analytical, communication, and stakeholder-management skills.
Shared services/BPO HR operations experience is an advantage.
SuccessFactors Employee Central certification is a plus.
Bachelor’s degree in HR, Business Administration, IT, or related field preferred.
Must be comfortable working from Mumbai.
Provide the following information :
How many years of experience do you have in HR Operations and SAP SuccessFactors?
How many years of hands-on experience do you have with SuccessFactors Employee Central?
Have you handled L2 troubleshooting for SAP–SuccessFactors replication or integration issues?
What is your experience with process transition, SIPOC, RCA, and escalation management?
Have you supported payroll-related HR operations?
What is your highest educational attainment?
What is your last drawn salary?
What is your salary expectation?
What is your notice period or earliest availability?
Ready to lead HR technology and operations excellence? Submit your updated CV highlighting your SuccessFactors, Employee Central, HR Operations, L2 support, and transition experience, together with the required details above.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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