Service Desk

Gratitude Inc

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1 day ago

Service Desk

1-10 Year(s)

Chennai

Job Description

Key Skills

ITIL JIRA SLA Requirements Service Desk

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Skill: Service Desk

Relevant Experience: 5+ years

Location: Chennai/Bangalore

Grade: BPO 2/3

Salary Package: 6-9 LPA

Must Have

• Willingness to work in 24x7 rotational shifts

• Excellent written and oral communication skills for clear stakeholder interaction.

• Hands-on experience with ticketing tools such as ServiceNow and JIRA.

• Ability to manage stakeholder communication across technology and business teams.

• Basic troubleshooting skills for hardware, software, and network issues.

Good to Have

• Familiarity with ITIL processes and incident management best practices.

• Exposure to global support environments and cross-cultural communication.

• Knowledge of SLA compliance and escalation procedures.

• Experience in creating knowledge base articles and documentation.

• Customer-centric mindset with strong problem-solving abilities.

**Graduation is compulsory**

**PAN and DOB is required for Employee Profile creation**

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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