Role/Skill: HRIS Specialist
Gratitude IncRole/Skill: HRIS Specialist
Job Description
Key Skills
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Role/Skill: HRIS Specialist
Key Responsibilities
- Operational Support
L1 Support
• Perform basic troubleshooting
• Support UAT activities.
• Maintain knowledge base documentation including FAQs, QRGs (Quick Reference Guide) and SOPs.
• Provide communication support for system updates and changes.
L2 & L3 Troubleshooting
• Conduct deep triage of complex cross-module Workday issues.
• Perform root cause analysis across configuration, integrations, and user processes.
• Reproduce issues in sandbox environment.
• Implement configuration fixes, data corrections, workarounds, and preventive controls.
- Workday Configuration & System Build
• Configure and maintain business processes, condition rules, validations, notifications, eligibility
rules, and routing logic.
• Develop and maintain complex calculated fields used for eligibility, reporting, and security.
• Design, update, and troubleshoot reports and dashboards.
• Build and govern EIB templates including validation rules, field mapping, and upload sequencing.
- Workday Release Management (R1 & R2)
• Review release notes and conduct detailed impact assessments.
• Recommend feature enablement decisions aligned to policy and risk.
• Define regression testing scope and strategy.
• Develop and execute UAT scripts across global stakeholders.
• Coordinate cross-functional testing participation.
• Implement configuration updates related to releases.
- New Business Unit Onboarding
• Lead requirements discovery and translate into Workday design.
• Support configurations, reporting, and data migration, if applicable.
• Manage testing, cutover, and hypercare.
• Provide change management and training support.
- Roadmap & Enhancements
• Translate release changes into business impact and adoption plans.
• Prioritize HRIS enhancements based on value, risk, and effort.
• Maintain alignment with enterprise technology strategy.
Other Experience & Competencies
• 10+ years of HR Information systems experience (e.g. Min. 5 years in Workday and PeopleSoft).
• Hands-on configuration experience across Absence, Benefits and Talent Management modules.
• Strong understanding of business process framework, calculated fields, reporting, EIB, and security.
• Experience managing global release cycles and UAT coordination.
• Strong functional HR knowledge, with the ability to understand HR policies and ways of working and
translate them into system configuration.
• Strong stakeholder management supporting global and regional users, with familiarity in managing
country-specific requirements.
• Familiar with multi-country governance standards and cross-country complexities.
• Strong analytical and troubleshooting capabilities.
• Able to quickly grasp new concepts, projects, and system functionalities, and adapt effectively in a
fast-paced environment.
PAN and DOB are required for profile creation
Role
Human Resources Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Human Resources
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