Purchase Order Processing Lead – P2P

Gratitude Inc

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1 week ago

Purchase Order Processing Lead – P2P

5-12 Year(s)

₹ 1 - ₹ 1.1 Lacs p.m

Kolkata (Kolkata)

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Job Description

Key Skills

Analytical Time Management Analytical Skills Communication Skills good communication skills • 5+ years of SAP experience in implementation and support Strong Communication Skills (Verbal and Written)) Strong English Communication Skills Proficient in MS Office Proficiency in MS Office

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Purchase Order Processing Lead – P2P

Location: Kolkata, India | Work Setup: Onsite, ANZ Shift

Job Type: Full-time | Band: BPO 4/5 | Experience: 5–11 Years

Salary: 11–17 LPA

Shift: ANZ [4:00 AM – 5:00 AM IST start]

Purpose

Lead end-to-end Purchase Order Processing under P2P. Ensure accurate, compliant, and timely PO creation, change, and closure. Manage and develop the PO team, drive SLA adherence, process controls, and continuous improvement. Act as key client/stakeholder contact for escalations and RCA-driven solutions.

Key Accountabilities

- Team Leadership: Lead the PO processing team to meet SLA for PO creation, amendments, and closure

- Process Governance: Own P2P controls, SOPs, and compliance checks. Set up and enhance process frameworks

- Transformation: Drive standardization, optimization, and automation to reduce cycle time and improve efficiency

- Stakeholder Management: Independently handle client communications, escalations, and stakeholder calls. Partner with Procurement, AP, Finance, and Business

- Issue Resolution: Perform Root Cause Analysis for recurring issues. Implement corrective and preventive actions

- Performance: Monitor KPIs, productivity, and quality metrics. Drive improvement plans

- Audit & Compliance: Support internal/external audits and ensure adherence to procurement policies and controls

Required Skills & Experience

- Experience: 8–10 years in Procurement/P2P. 5–11 years overall experience considered

- Systems: JDE or SAP experience required. Proficient in MS Office

- Communication: Fluent English [written & spoken]. Strong customer interaction, empathy, and ability to handle difficult conversations

- Competencies: Analytical skills, Time management, Documentation & knowledge sharing, High accountability, Self-motivated, Positive attitude, Flexible for working hours

- Working Conditions: ANZ shift mandatory. 5 days’ work from office only. No WFH[Word][Excel][PowerPoint]

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

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