Project Manager_Reservations

Gratitude Inc

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1 week ago

Project Manager_Reservations

8-10 Year(s)

Mumbai

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Job Description

Key Skills

Stakeholder Management Strong project management

31 candidate(s) have already applied for this Job. Apply now

We are seeking a highly organized and results-driven Project Manager to oversee system migrations, hotel onboarding, OTA integrations, and cross-functional project execution. The role requires strong coordination skills, stakeholder management capabilities, and the ability to drive project milestones in a structured and timely manner. The ideal candidate should be comfortable working with multiple internal teams, tracking revenue and performance metrics, and preparing leadership-level reports, dashboards, and presentations.

Key Responsibilities
 Manage end-to-end system migration activities, ensuring smooth transition, timely execution, and minimal business disruption.
 Coordinate new hotel onboarding across multiple functions, including Technology, Distribution, Sales, and Hotel Operations teams.
 Oversee OTA onboarding and integration processes, ensuring accurate setup, alignment, and timely go-live.
 Track revenue performance, monitor key business metrics, and highlight trends, risks, and opportunities to stakeholders.
 Prepare accurate reports, dashboards, and leadership presentations to support business reviews and decision-making.
 Act as a cross-functional liaison between Technology, Distribution, Sales, Hotel teams, and other relevant stakeholders.
 Ensure timely completion of project milestones, proactively identify delays, and provide regular stakeholder updates.
 Maintain structured project documentation, trackers, action logs, and status reports.
 Drive follow-ups with internal and external stakeholders to ensure accountability and closure of open items.
 Support process improvement initiatives by identifying operational gaps and recommending practical solutions.

Required Skills and Competencies
 Strong project management and execution skills with attention to detail.
 Excellent stakeholder management and cross-functional coordination abilities.
 Ability to manage multiple priorities, deadlines, and dependencies in a dynamic environment.
 Strong analytical mindset with the ability to interpret revenue and performance data.
 Proficiency in preparing business reports, dashboards, trackers, and leadership presentations.
 Good communication skills with the ability to present updates clearly and professionally.
 Problem-solving approach with the ability to identify risks and drive timely resolution.
 Working knowledge of hotel systems, OTA platforms, distribution channels, or hospitality operations will be an added advantage.

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Role

Deputy Manager-Operations

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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Rosemary Julius

Recruiter - Gratitude Inc

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