Procure to Pay (P2P) Support & Dispute Management Analyst
Gratitude IncProcure to Pay (P2P) Support & Dispute Management Analyst
Job Description
Key Skills
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Job Title: Procure to Pay (P2P) Support & Dispute Management Analyst
Location: Bangalore
Experience: 1–5 Years
Employment Type: Full-Time
Salary: ₹6–7 LPA
Band: BPO 1/2
Role Overview
TCS is hiring a Procure to Pay (P2P) Support & Dispute Management Analyst to provide end-to-end support for supplier-facing P2P queries, invoice dispute resolution, e-Invoicing support, and bulk invoice processing. The role acts as a key interface between Suppliers, Accounts Payable, Procurement, and Business teams to ensure timely invoice processing, SLA adherence, and excellent supplier experience.
Key Responsibilities
Provide first-level and second-level support for supplier invoice and payment queries.
Handle supplier requests through email, ticketing tools, and P2P portals.
Guide suppliers on invoice submission methods and invoice status tracking.
Manage end-to-end invoice dispute resolution.
Investigate price mismatches, quantity variances, tax errors, duplicate invoices, and missing references.
Coordinate with Procurement, Accounts Payable, and Business teams to resolve disputes.
Track dispute aging and ensure timely closure within SLA.
Support supplier onboarding for e-Invoicing platforms.
Assist suppliers with bulk invoice uploads and template validation.
Maintain First Touch Resolution (FTR), SLA compliance, and customer satisfaction.
Identify root causes and support continuous process improvement initiatives.
Required Skills & Qualifications
1–5 years of experience in Procure-to-Pay (P2P) or Accounts Payable.
Invoice Dispute Management.
Supplier Query Handling.
Accounts Payable Operations.
e-Invoicing.
Invoice Validation.
Excel.
P2P Systems (SAP, Coupa, Ariba, Oracle iSupplier).
Strong analytical and problem-solving skills.
Excellent communication skills.
Stakeholder Management.
Preferred Skills
SAP AP
Coupa
Oracle iSupplier
Ariba
Invoice Reconciliation
Reporting
Root Cause Analysis (RCA)
SLA Management
First Touch Resolution (FTR)
Ticketing Tools
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Application Process
To proceed with your application, please complete the AI Assessment using the link below.
Assessment Link: https://myglit.com/lateral/cref/85218d57fc
Role
Purchase Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Purchase / SCM
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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