Operations Manager

Gratitude Inc

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4 days ago

Operations Manager

5-10 Year(s)

Gurugram (Gurugram, Sector 32)

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Job Description

Key Skills

Operations Management Services Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements. Proven ability to lead, motivate, and coach a team to achieve performance goals.

21 candidate(s) have already applied for this Job. Apply now

Role/Skill: Operations Manager

Location: Gurgaon

Min years of experience: 5 years

Band: BPO 5

24/7 Coverage: Yes

Relevant Google Product Experience: Mandatory

Contractual Services: Operations Management Services

Google Product Certification: Not Required but preferred

Responsibilities

Performance & Compliance Governance:

- Ensure adherence to key performance indicators, and compliance standards.

- Provide leadership and coaching to the team to drive performance.

- Analyze performance data to identify strengths and areas for development.

- Establish and maintain clear and consistent communication protocols across the team and with relevant stakeholders.

Team & Individual Development:

- Support the overall performance of the team and actively foster the professional growth and development of individual team members.

- Monitor individual and team performance metrics, provide timely and constructive feedback, and develop actionable performance improvement and development plans.

- Identify and facilitate opportunities for individual team members to enhance their skills, knowledge, and competencies through training, mentorship, or project assignments.

Daily Operations & Improvement:

- Lead effective daily team meetings to provide important updates, facilitate open communication, encourage collaboration, and align on daily priorities.

- Plan and forecast staffing needs accurately, efficiently allocate resources (personnel, tools, etc.), and optimize schedules to ensure adequate coverage and workload balance.

- Oversee daily operational workflows, proactively identify and resolve any immediate operational issues or roadblocks, and ensure smooth and consistent day-to-day operations.

- Escalate any significant issues or risks to the Account Manager.

Skills & competencies

- Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.

- Proven ability to lead, motivate, and coach a team to achieve performance goals.

- Skill in planning daily operations, managing resources, and ensuring adherence to compliance standards.

- Strong understanding of and ability to ensure adherence to KPIs, compliance standards, and communication protocols.

- Commitment to supporting the professional growth of individual team members through feedback and development plans.

- Proactive approach to identifying and implementing improvements in operational processes.

**Relevant Google Product Experience is Mandatory**

**PAN and DOB is required to create employee profile in the database**

**Graduation is compulsory**

Role

Operations Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Isaac Love

Recruiter - Gratitude Inc

NA, nigeria

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