Language Interpreter – English + Punjabi

Gratitude Inc

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2 months ago

Language Interpreter – English + Punjabi

2-4 Year(s)

Noida (Noida)

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Job Description

Key Skills

International Call Centre Communication Skills good communication skills Strong communication and interpersonal skills Knowledgeable in CRM tools (preferred)

119 candidate(s) have already applied for this Job. Apply now

Job Title: Language Interpreter – English + Punjabi
Department: Customer Support / Language Services
Location: Noida, Uttar Pradesh, India.
Job Type: Full-time
Shift: US Shift (Rotational) PST Time
Reporting To: Team Leader / Operations Manager

Job Summary:
We are seeking a skilled and experienced Language Interpreter fluent in English and Punjabi to join our customer support team. The ideal candidate will have a background in
international call centre environments, specifically serving U.S. customers. You will be

responsible for facilitating verbal communication between English-speaking clients and non-
English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and

professionalism at all times.

Key Responsibilities:
• Provide real-time, consecutive or simultaneous interpretation between English and
Punjabi during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and
efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context
are preserved.
• Work closely with team leads and QA to continuously improve communication quality
and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information
relevant to interpreting services.

Required Skills & Qualifications:
• Fluency in English and Punjabi – spoken

• Minimum 1-2 years of experience in an international call center, preferably dealing
with U.S. customers.
• Prior experience in language interpretation is highly preferred.
• Excellent listening, retention, and note-taking skills.
• Strong interpersonal and communication skills, with the ability to maintain a
professional tone.
• Ability to work in a fast-paced, high-pressure environment.
• Basic understanding of cultural sensitivities and appropriate communication
etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added
advantage.

Educational Qualifications:
• Bachelor’s degree in any discipline.

Role

Customer Service Executive

Timings

UK Shift (Permanent)

Industry

Internet / Ecommerce

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Jane E Nwafor

Recruiter - Gratitude Inc

NA, nigeria

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