International Voice Support

Gratitude Inc

1907 Views

10 months ago

International Voice Support

0-2 Year(s)

Thane (Thane)

Job Description

Key Skills

BPO Voice Process International voice Process

1 candidate(s) have already applied for this Job. Apply now

Customer Service Agent Job Responsibilities and Duties:

• Answer incoming calls, respond to emails and chats

• Explain company’s features, products, and services

• Make billing adjustments in accordance with company policies

• Assist customers with service or feature modifications on account

• Respond to any disruption of service issues

• Open trouble ticket depending on the nature of the service issue

• Analyse, isolate and diagnose customer service trouble

• Route ticket to appropriate department for resolution

• Provide existing trouble ticket status to customers

• Coordinate customer premise visit with on-ground team

• Escalate customer complaints in accordance with company polices

• Apply card payments, funds transfer & check payments to customer accounts

• Respond to any customer general inquiries and

• Redirect calls not related to the Services

Customer Service Agent Qualifications and Skills

• Bachelor’s degree

• Proficient in relevant computer applications and systems

• 0-2 years of experience in a call centre environment

• Knowledge of customer service practices and principles

• Professional phone etiquette

• Exceptional listening and conflict resolution skills

• Excellent data entry and typing skills

• Superior listening, verbal, and written communication skills

• Ability to handle stressful situation appropriately

• Willingness to co-operate with others and work to team and business goals

• Working availability during operational hours and working to a rotating roster.

Weekend and evening work will be required

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Zabron Mwangi

Recruiter - Gratitude Inc

NA, kenya

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

90 - 130 Thousand p.m

Noida, India

Details