International Voice Process Executive
Gratitude IncInternational Voice Process Executive
Job Description
Key Skills
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International Voice Process Executive
Location: Hyderabad (Work from Office)
Salary: Up to ₹7 LPA
Qualification: Graduation Mandatory
Notice Period: Immediate Joiners Only
We are looking for experienced professionals with a background in the International Voice Process who possess excellent English communication skills and a customer-focused approach.
Key Responsibilities
Handle inbound customer interactions via voice.
Resolve customer queries related to subscriptions, billing, account access, software installation, and technical support.
Deliver excellent customer service while identifying cross-sell and upsell opportunities.
Accurately document customer interactions in the CRM system.
Troubleshoot customer issues and provide timely resolutions.
Meet operational KPIs and quality standards.
Required Qualifications
Graduate (Mandatory).
Minimum experience in an International Voice Process.
Excellent English communication skills (B2/C1 level preferred).
Experience in customer support, cross-selling, or upselling.
Immediate joiner.
Willing to work from the Hyderabad office in rotational shifts, including night shifts.
Preferred Skills
Experience supporting Windows, macOS, iOS, or Android environments.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced customer support environment.
Mandatory Application Form
Please complete the questionnaire using the link below before applying:
Questionnaire Link: https://myglit.com/lateral/cref/6c73c2a065
Note: Filling out this form is mandatory. Applications without the completed questionnaire will not be considered.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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