HR Specialist – Employee Relations & Case Management (US Shift)

Gratitude Inc

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6 days ago

HR Specialist – Employee Relations & Case Management (US Shift)

5-8 Year(s)

₹ 60 - ₹ 75 Thousand p.m

Mumbai

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Job Description

Key Skills

Conflict Resolution Decision Making Documentation Problem Solving HR Policies Stakeholder Management Communication Skills Employee Relations Emotional Intelligence (EI) Experience in Managing and helping Clarify HR policies to employees managing complex disciplinary cases from start to finish within a US HR environment.

24 candidate(s) have already applied for this Job. Apply now

JOB Title: HR Specialist – Employee Relations & Case Management (US Shift)

Location: Mumbai

Experience: 5–8 Years

Employment Type: Full-Time

Salary: Up to ₹9 LPA

Shift: US Shift

Role Overview

We are hiring an HR Specialist – Employee Relations & Case Management to manage end-to-end HR disciplinary cases for US employees. The role involves handling employee relations matters, providing HR policy guidance, supporting managers, ensuring compliance with company policies and US labor laws, and maintaining accurate case documentation throughout the employee lifecycle.

Key Responsibilities

Manage end-to-end HR disciplinary cases from initiation to closure.
Handle attendance management, call avoidance, job abandonment, unauthorized settlements, and related employee relations cases.
Provide HR policy guidance and support to managers.
Ensure compliance with company policies, HR best practices, and applicable US labor laws.
Maintain accurate case documentation and records.
Prepare reports, presentations, and case trend analysis.
Support employees through the disciplinary process with professionalism and empathy.
Evaluate complex HR cases and recommend appropriate actions.
Collaborate with HR teams and stakeholders to improve HR case management processes.
Handle client and employee calls as required.

Required Skills & Qualifications

5–8 years of experience in HR, Employee Relations, or HR Case Management.
Experience managing disciplinary cases from initiation to closure.
Knowledge of US HR policies and labor law.
Strong communication, documentation, and stakeholder management skills.
Excellent analytical, problem-solving, and decision-making abilities.
Ability to work independently and manage multiple cases simultaneously.
Strong empathy, listening, and conflict resolution skills.
Bachelor's degree in Human Resources, Psychology, Sociology, or a related field.
Postgraduate qualification in HR is preferred.

Work Environment

Location: Mumbai
Shift: US Shift
Office-based role (hybrid/remote as per business requirements).

Important Information

Ex-TCS employees cannot apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/5f55abae9a

Role

Employee Relations

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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