HR Operations Team Lead Location: Bangalore Onsite | Premium BPO

Gratitude Inc

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1 day ago

HR Operations Team Lead Location: Bangalore Onsite | Premium BPO

7-10 Year(s)

₹ 85 - ₹ 1 Lacs p.m

Bengaluru

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Job Description

Key Skills

7–10 years of HR Operations / Shared Services experience supporting international geographies.

12 candidate(s) have already applied for this Job. Apply now

Role: HR Operations Team Lead

Location: Bangalore

Experience: 7-10yrs

Band: BPO 4

Salary: up to 12 LPA

Job Requirements*

Bachelor’s / master’s degree in any discipline.

• 7–10 years of HR Operations / Shared Services experience supporting international geographies.

• Hands-on experience in ServiceNow or similar ticketing tools.

• Strong understanding of HR processes, compliance, and documentation standards.

• Exceptional attention to detail, proofreading, and quality control skills.

• Ability to manage high volumes of tasks while ensuring accuracy and timeliness.

• Strong critical thinking, problem-solving, and decision-making skills.

• Excellent written and spoken English communication skills; ability to manage diverse stakeholders.

• Proven ability to manage and motivate teams in a fast-paced, global environment.

• Excellent communication, stakeholder management, and problem-solving skills.

• High attention to detail, quality control, and compliance mindset.

• Flexibility to work in 24x7 shifts and extended hours as required. Ready to work in US shift

Key Responsibilities*

Team Leadership and Management:

• Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and

professional development.

• Allocate tasks, monitor progress, and drive accountability across the team to meet operational

goals.

• Foster a culture of collaboration, innovation, and continuous improvement.

• Performance management experience and yearly rating and performance evaluations

Service Delivery and Operations Management:

• Oversee the end-to-end delivery of services across key HRO domains such as:

• Global Benefits

• Total Rewards

• Invoice Processing

• Wellbeing Benefits

• Global Mobility

Continuously identify and implement process improvements to enhance efficiency and client

satisfaction.

Client and Stakeholder Management:

• Build and maintain strong relationships with global clients and internal/external stakeholders.

• Act as the primary point of contact for escalations and strategic discussions, ensuring client

expectations are exceeded.

• Provide regular updates, insights, and reports to stakeholders on service delivery performance.

Technical Expertise:

• Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery.

• Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions.

Strategic Planning and Execution:

• Collaborate with leadership to develop and execute strategic plans for service delivery and team development.

• Drive initiatives to expand service offerings and align them with organizational goals.

Soft Skills

- Client Management: Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively.

- Leadership: Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth.

- Analytical Ability: Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions.

- Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills.

- Team Management

Ex TCS Employees can't apply

PAN and DOB are required for profile creation

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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500+ Posts

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