HR Operations Team Lead
Gratitude IncHR Operations Team Lead
Job Description
Key Skills
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Position: HR Operations Team Lead
Location: Bangalore
Experience: 7–10 Years
Role Overview
We are looking for an experienced HR Operations Team Lead to manage HR Shared Services operations supporting international geographies. The role will lead a team of 15+ resources, oversee service delivery across multiple HRO domains, manage global stakeholders, handle escalations, and drive process improvement while ensuring quality, compliance, and SLA adherence.
Key Responsibilities
Team Leadership & Management
Lead, mentor, and manage a team of 15+ resources.
Allocate work, monitor productivity, and drive accountability.
Conduct performance management, yearly ratings, and performance evaluations.
Develop team capability through coaching, engagement, and continuous improvement.
Foster a collaborative and high-performance work culture.
Service Delivery & Operations
Oversee end-to-end HR Operations/Shared Services delivery across:
Global Benefits
Total Rewards
Invoice Processing
Wellbeing Benefits
Global Mobility
Ensure accurate, timely, and compliant delivery of HR services.
Manage high-volume operations while maintaining quality and turnaround times.
Identify process gaps and implement improvements to enhance efficiency and client satisfaction.
Client & Stakeholder Management
Act as the primary point of contact for escalations and critical operational matters.
Build strong relationships with global clients and internal/external stakeholders.
Provide regular performance updates, insights, and reports to stakeholders.
Manage complex stakeholder discussions and ensure effective resolution of issues.
HR Technology & Systems
Work with HR Operations platforms including Workday, Darwin, and ServiceNow.
Use ticketing systems to monitor, track, and resolve employee/stakeholder requests.
Stay updated on HRO technology and identify opportunities to improve service delivery.
Strategic Planning
Partner with leadership on service delivery and team-development initiatives.
Drive process improvement and operational excellence.
Support initiatives to expand service offerings and align operations with business objectives.
Required Qualifications & Experience
Bachelor's or Master's degree in any discipline.
7–10 years of experience in HR Operations / HR Shared Services supporting international geographies.
Experience managing teams of 15+ resources.
Hands-on experience with ServiceNow or similar ticketing tools.
Strong understanding of HR processes, compliance, and documentation standards.
Experience with Workday and/or Darwin is preferred.
Strong quality-control and proofreading skills.
Excellent English communication and stakeholder-management skills.
Strong analytical, critical-thinking, problem-solving, and decision-making abilities.
Ability to manage high-volume work with accuracy and within timelines.
Flexibility to work in 24x7 operations and US shifts.
Key Skills
HR Operations
HR Shared Services
Team Management
Global HR Operations
Employee Benefits
Total Rewards
Global Mobility
Wellbeing Benefits
Invoice Processing
ServiceNow
Workday
Darwin
Stakeholder Management
Client Management
Escalation Management
Performance Management
Process Improvement
Quality Control
Compliance
Analytical & Problem-Solving Skills
Important Information
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Role
Consulting HR
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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