Group Lead – Employee Benefits (Operations/Claims)
Gratitude IncGroup Lead – Employee Benefits (Operations/Claims)
Job Description
Key Skills
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Group Lead – Employee Benefits Operations
Location: Pune
Experience: 10–12 Years
Shift: 9:00 AM – 6:00 PM IST
Domain: Employee Benefits / Finance & Accounting / HRO
About the Role
We are looking for an experienced Group Lead to manage the Employee Benefits Operations function, with strong experience in Finance & Accounting, Accounts Payable/Accounts Receivable, and employee claims or reimbursement processes. The role involves managing a team, handling client/stakeholder interactions, ensuring SLA and KPI adherence, and driving process improvements.
Key Responsibilities
Lead the Employee Benefits line of business and manage day-to-day operations.
Review claims processed by the team for accuracy, completeness, and compliance.
Act as the SPOC for stakeholders, handling queries and providing timely updates.
Guide and manage a team of processors and monitor their performance.
Analyze claims to identify trends, potential fraud, and process improvement opportunities.
Handle escalations and ensure timely resolution.
Publish performance reports and metrics for leadership.
Maintain proper process documentation and ensure cross-skilling of resources.
Ensure consistent achievement of SLA and KPI targets.
Manage employee travel claims processing and reimbursement for the India market.
Oversee approximately 25–40 resources.
Drive client management activities within the F&A/HRO operations environment.
Required Experience & Qualifications
10–12 years of overall relevant experience.
Minimum 3–4 years of experience in a managerial/team management role.
Experience managing 25–40 resources.
Strong experience in F&A/HRO operations, client management, claims reimbursement, or employee travel claims.
Strong knowledge of Accounts Payable / Accounts Receivable and reconciliation.
Commerce Graduate preferred.
Minimum qualification: CA Inter passed.
Strong communication and stakeholder management skills.
Analytical and problem-solving abilities.
Ability to work under pressure and meet timelines.
Strong collaboration and customer-centric approach.
Proficiency in MS Office, MS Excel, and SAP.
Important Note
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth are required for candidate profile creation.
Role
Accounts Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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