Group Lead – Employee Benefits Operations

Gratitude Inc

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4 days ago

Group Lead – Employee Benefits Operations

10-15 Year(s)

₹ 1.35 - ₹ 1.41 Lacs p.m

Pune

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Job Description

Key Skills

Accounts Payable/Accounts Receivable Reconciliation Employee Travel Claims Processing, Reimbursement for India Market minimum education Qualification as CA Inter passed

12 candidate(s) have already applied for this Job. Apply now

Location: Pune

Experience: 10 to 12 Years

Band: BPO 5
Job code: 433870

Shift: 9 AM - 6 PM IST

Key Responsibilities:

• Spearhead the Employee Benefits Line of business

• Review claims processed by the team for correctness and completeness

• Serve as SPOC for stakeholders addressing inquiries and providing updates

• Guide the team of processors and oversee their performance

• Analyze claims to identify trends, detect potential frauds and areas of Improvements

• Diligently attend to escalation

• Publishing reports to leadership on performance metrices

• Maintain Proper documentation of processes and cross skilling of resources

• Ensure SLA’s & KPI’s are consistently met

• To have Finance & Accounting background (AP/AR)

Work Experience:

~ 10 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims

25-40 resource (3 -4 Years minimum as a Manager)

Domain:

Accounts Payable/Accounts Receivable Reconciliation

Employee Travel Claims Processing, Reimbursement for India Market

Skills and Qualification:

• Commerce Graduate

minimum education Qualification as CA Inter passed.

• Strong Communication skills

• Analytical and Problem solving bent of mind

• Able to work under pressure to meet timelines

• Able to effectively collaborate

• Customer Centric behavior

Technical Experience

• Experience in MS Office, MS Excel, SAP

PAN and DOB are required for profile creation

Role

Account & Financial Services

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

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Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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