F&A Team Leader

Gratitude Inc

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1 day ago

F&A Team Leader

1-3 Year(s)

₹ 78 - ₹ 88 Thousand p.m

Kolkata, Nagothane, Thane

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Job Description

Key Skills

Access Platform Finance Team Leading Strong English Communication Skills Effective management of SLAs & KPIs

2 candidate(s) have already applied for this Job. Apply now

Job Title: F&A Team Leader

Location: Kolkata, West Bengal | Thane, Maharashtra

Work Setup: Onsite

Employment Type: Full-Time

Band: BPO 3 / 4

Experience: 1 to 3 Years

Salary: Up to 12 LPA

Skill: Finance and Accounting, Team Leadership

Education:

- http://B.Com / http://M.Com, MBA Finance, ICWA, CA

Experience:

- 1 to 3 years experience as an F&A Team Leader

Requirements:

- Exposure and knowledge of Finance - Equities market especially Company Financials and Analyst and Broker Estimates

- Lead a team of up to 15 to 20 team members

- Review, drive and manage Client defined SLAs and internal metrics

- Responsible for Production Management, gather, track and report productivity metrics

- Analyze volume trends to understand reasons for peaks or valleys in work volume and manage resources accordingly

- Participate in implementation of process improvement recommendations

- Provide leadership, guidance and feedback on individual and team performance

- Meet and exceed all performance thresholds

- Compile performance reports and customer feedback, ensure timely receipt and action on customer feedback

- Participate in various projects and continuous process improvement activities

- Participate in Operations and Relationship calls

- Responsible for team motivation, providing feedback, coaching and conducting reviews of analysts

- Identify training needs and gaps for analysts and suggest soft skill and process specific trainings

- Working knowledge of MS Office

Skills:

- Customer focus and drive for results in a team with ability to take ownership

- Ability to adapt swiftly and drive change

- Strong analytical skills

- Excellent oral and written communication skills

- Ability to create and implement processes that result in improved business performance

- Eagerness to learn and collaborate

- Ability to remain calm under pressure in a frequently changing environment

- Strong team player with ability to manage conflicts

- Strong execution skills with focus on clear, realistic action steps and timelines

Important Notes:

- PAN and DOB required for profile creation

How to Apply:

Send your updated resume. Apply now.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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