Delivery Manager

Gratitude Inc

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1 day ago

Delivery Manager

8-15 Year(s)

130 - 140 Thousand p.m

Kolkata

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Job Description

Key Skills

Project Management advanced Graduate / Postgraduate in Management Studies (Specialization: Human Resource) due diligence, solution identification, feasibility assessment, client visits

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Location: Kolkata

Experience: 8 to 15 yrs

Band: BPO 5
Job ID: 418075

Shift Timing: 5am to 3pm IST; Should be comfortable with Night Shift & 24x7 Rotational Support.

Responsibilities

▪ Experience in Client Relationship Management – engaging with CFOs, key client stakeholders,

understanding their requirements and Outsourcer’s ability to meet them

▪ Experience of leading large teams, located across multiple cities in India and across the world.

Demonstrated skills of managing span more than 500 FTEs

▪ Experience of Driving Digital Transformation across a portfolio of accounts

▪ Experience of working in large organizations have matrixed structure

▪ Demonstrates a breadth and depth of operational service delivery management expertise, preferably

in an international environment

▪ Experience in managing/supporting transitions of complex HRO projects

▪ Domain expertise across HR domain from Hire-to-Retire (Talent acquisition to employee services,

Payroll, compensation, performance management and learning & development)

▪ Technology Insights – Sound knowledge of latest HR cloud platforms like Workday, SAP

SuccessFactors, ServiceNow, Oracle etc. and automation opportunities in HR Operations

▪ Experience in ERPs and eSourcing / Procurement Tools and Digital technologies

▪ Talent Strategy Alignment, Capability & Skills Mapping, Process Optimization & Governance, Change

Management Support, Workforce Data & Insights

Expectations from the Role:

▪ Accountable for managing service delivery

▪ Responsible for SLA management and customer satisfaction across one or more customers

▪ Ensure and monitors all processes are in place to proactively protect consistent service quality,

through rigorous management of change control and acceptance into service procedures

▪ Metrics and reporting as per the program communication plan

▪ Conduct thorough review of all components in the Project/Program Plan: scope, deliverables, time

frame, and cost

▪ Ensure Quality Management Systems are followed for delivery excellence

▪ Participate in Finance and Technology roadmap discussions with Customer and advise on the best

way forward

▪ Drive transformation programs. Well versed with operational alignment of automation tools and

technologies

▪ Ensure proper communication between onsite, offshore and Customer teams

▪ Help shape and plan and deliver transformation projects

▪ Ensuring delivery of real and tangible transformation through facilitation, analysis, and delivery

Preferred Qualification:

▪ Education: Graduate / Postgraduate in Management Studies (Specialization: Human Resource)

▪ Experience in due diligence, solution identification, feasibility assessment, client visits

▪ Experience of Project Management

▪ Experience in cost estimation and pricing for outsourcing and offshoring of processes

▪ Preferred experience in delivery, transition and/or solution design in BPS

PAN and DOB are required for profile creation.

Role

Customer Delivery Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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