Delivery Head – UK Mortgage Operations | BFSI

Gratitude Inc

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15 hours ago

Delivery Head – UK Mortgage Operations | BFSI

18-25 Year(s)

Mumbai, Hyderabad, Bangalore

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Job Description

Key Skills

Experience in UK Mortgage Operations, Banking/BFSI Operations Experience of managing team of span 1000+ Experience in Delivery Leadership, P&L Ownership, Client & Stakeholder Management, Multi-site Operations, Risk & Compliance, Business Transformation and Operational Excellence.

4 candidate(s) have already applied for this Job. Apply now

Lead Large-Scale UK Mortgage Operations with a Global BFSI Organization

We're seeking an accomplished Delivery Head – UK Mortgage Operations to lead large-scale banking operations, driving operational excellence, client success, and business growth. This is a strategic leadership opportunity for professionals with deep expertise in UK Mortgage, Banking Operations, Service Delivery, Client Management, Operational Transformation, and P&L ownership, managing high-performing teams across multiple locations.

Qualifications

18–25 years of experience in BPO, BPM, Banking, or Financial Services Operations

Mandatory experience leading UK Mortgage Operations at scale

Proven success managing large delivery teams of approximately 1,000 employees

Strong expertise in Service Delivery, Client & Stakeholder Management, Operational Excellence, Risk & Compliance, Workforce Planning, and P&L Management

Experience driving transformation, automation, Lean, Six Sigma, or continuous improvement initiatives

Excellent leadership, communication, commercial, and executive stakeholder management skills

MBA, postgraduate qualification, or Lean/Six Sigma certifications are advantageous

Eligibility

Location: Mumbai (Preferred) | PAN India

Flexibility to travel or relocate across India and support UK business hours when required

PAN and DOB are mandatory for profile creation

Submit your updated CV, ensuring your UK Mortgage leadership experience, banking operations expertise, large-scale delivery management, and transformation achievements are clearly reflected. Only candidates meeting the mandatory requirements will be considered.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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