Enjoy 20K SIGN ON BONUS!!! Apply as an Email Tech Support Associate | Web Hosting Program | Shaw
Sutherland GlobalEnjoy 20K SIGN ON BONUS!!! Apply as an Email Tech Support Associate | Web Hosting Program | Shaw
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As an Email Tech Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.
KEY RESPONSIBILITIES
- Resolve customer issues and upsell
- Identify and relate with various customer needs and scenarios
- Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Remain updated in client and industry led processes, technology applications, utilities, and products
- Utilize various client based tools and applications for customer management and servicing
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
MINIMUM QUALIFICATIONS
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English verbal and written communication skills
- Excellent computer skills (Internet and website technologies)
- Willing to work in night shift or shifting schedule/ Holidays/Weekends
- Good customer service and problem solving skills
- Experience with BPO Tech, Sales, and email troubleshooting
- Willing to work on-site
JOB HIGHLIGHTS
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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