Workforce Management WFM-Team Lead

Gratitude Inc

614 Views

4 hours ago

Workforce Management WFM-Team Lead

2-4 Year(s)

₱ 20 - ₱ 35K p.m

Davao

Quick Apply Apply

Job Description

Key Skills

Scheduling WFM tools BPO industry WFM Team Leader RTA tool

106 candidate(s) have already applied for this Job. Apply now

Job Title: WFM Team Lead

Work Location: Davao

Work Setup & Schedule: Onsite/Shifting schedule

Salary: 35k

HC:1

***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***

Overview:

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:

•Oversee RTA, scheduling, and forecasting functions

•Drie team performance, coaching, and development

•Partner with Operations on workforce strategies

•Analyze trends and implement process improvements

Basic Qualifications:

•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

•Strong leadership and stakeholder management skills

•Advanced Excel and reporting skills

•Experience in end-to-end WFM functions

Pre-Screening Notes

Educational Attainment:

Years of Experience in WFM BPO Setting:

Years of Experience in Leadership BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary:

Role

Employee Relations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

2+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₱ 80 - ₱ 100K p.m

Davao, Philippines

Details