Workforce Management Executive Job in Cebu Central Visay | MyGlit

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Workforce Management Executive

Gratitude Inc

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1 week ago

Workforce Management Executive

3-5 Year(s)

Cebu Central Visayas (Cebu City)

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Microsoft Excel Scheduling WFM Analyst MIS Executive WFM forecasting. MIS ANALYST

0 candidate(s) have already applied for this Job. Apply now

Qualifications:

• College Graduate

• 3-5+ years experience as WFM or RTA

• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required

• Excellent verbal & written communication & presentation skills

• Good Interpersonal & people management skills with good problem solving approach

• Expert knowledge in Forecasting & Scheduling

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• WFM Tool Competency (Verint, Genesysy etc..)

RTA/ MIS Experience is advantageous

• Can work with minimal supervision and has initiative

Role

WFM

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Recruiter - Gratitude Inc

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