WFM Team Lead-Teleperformance Davao

Gratitude Inc

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6 days ago

WFM Team Lead-Teleperformance Davao

2-8 Year(s)

₱ 33 - ₱ 35K p.m

Davao (Davao del Sur, Davao Oriental)

Job Description

Key Skills

WFM System WFM tools Advanced Excel WFM planner At least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEX WFM lead Reporting & Analysis

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Job Title:WFM Team Lead

*Work Location: Davao

*Work Setup and Schedule:* Onsite / Shifting schedule

*Salary:* 35k

*Overview:*

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

*Key Responsibilities:*

- Oversee RTA, scheduling, and forecasting functions

- Drive team performance, coaching, and development

- Partner with Operations on workforce strategies

- Analyze trends and implement process improvements

*Basic Qualifications:*

- At least 2–3 years WFM experience with 1 year in a leadership role in BPO

- Strong leadership and stakeholder management skills

- Advanced Excel and reporting skills

- Experience in end-to-end WFM functions

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Recruiter - Gratitude Inc

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