WFM Team Lead
Gratitude IncWFM Team Lead
Job Description
Key Skills
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URGENT HIRING – WFM Team Lead
We're looking for a qualified candidate to fill the following opening:
Work Setup:
• Onsite
• Shifting Schedule
Salary:
• ₱35,000/month
Job Overview
We are seeking an experienced Workforce Management (WFM) Team Lead to lead the WFM team in delivering accurate forecasting, scheduling, and real-time management while supporting operational goals and driving workforce efficiency.
Key Responsibilities
Oversee Real-Time Adherence (RTA), scheduling, and forecasting functions.
Lead, coach, and develop the WFM team to achieve performance targets.
Partner with Operations to develop and execute workforce strategies.
Analyze trends and implement process improvements to enhance operational efficiency.
Qualifications
At least 2–3 years of Workforce Management (WFM) experience, including at least 1 year in a leadership role within a BPO.
Strong leadership and stakeholder management skills.
Advanced proficiency in Microsoft Excel and reporting.
Experience in end-to-end Workforce Management functions.
Important: Former Teleperformance employees are not eligible for this opportunity, whether applying directly or through a third party.
Interested? Send your updated CV today! Shortlisting is ongoing, and the position will be filled as soon as a qualified candidate is identified.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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