WFM Software Administrator
Gratitude IncWFM Software Administrator
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
We are looking for a WFM pro to handle system administration and workforce planning for a top-tier cruise line account!
The Role: You will oversee staffing, scheduling, forecasting, and reporting. You’ll also help implement system upgrades and ensure smooth contact center operations.
The Requirements:
- At least 1-2 years in Workforce Management (Scheduling/Forecasting).
- Must know WFM software (Verint, IEX, Aspect, or Genesys).
- Strong Excel skills (pivot tables, VLOOKUP).
- BPO experience is a plus, but BPO newbies with WFM experience are welcome!
- Must be willing to work onsite in MOA
- Administer WFM tools and resolve system-related operational issues.
- Analyze workforce data to identify efficiency gaps.
- Support the team with staffing models and adherence reports.
- Assist in system implementations and training.
Benefits
Salary: ₱32,000 + 20% ND + ₱1,000 Allowance
Role
WFM
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
1768214289.png)
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
SAP S/4 HANA Finance Consultant
Gratitude Inc2 - 30 Year(s)
60 - 150 Thousand p.m
Manila, Philippines
0 - 2 Year(s)
Confidential
Manila, Philippines
Bpo Job Hiring! Attractive Salary & Joining Bonus.
Gratitude Inc0 - 9 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Operations Manager (Sr Manager Level)
Gratitude Inc2 - 7 Year(s)
100 - 110 Thousand p.m
Manila, Philippines
CSR video sharing account -Cognizant Vertis N
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Customer service Specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
Senior SAP FICO Consultant
Gratitude Inc8 - 10 Year(s)
100 - 170 Thousand p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 2 Year(s)
15 - 30 Thousand p.m
Manila, Philippines
CSR -Rider support Account COGNIZANT COMPANY
Gratitude Inc2 - 29 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
CSR video sharing account -Cognizant Vertis N
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines