Wealth & Banking Service Helpdesk Analyst | Capital Markets Ops Analyst
Gratitude IncWealth & Banking Service Helpdesk Analyst | Capital Markets Ops Analyst
Job Description
Key Skills
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WORK SETUP: Onsite – Uptown Bonifacio Tower 3, Taguig
WORK SHIFT: Night Shift (Weekends Off)
Skills and Qualifications
2 to 3 years of relevant experience – required
Enterprise technical support experience – required
Good to have: Experience in ServiceNow ticketing system and Wealth Brokerage applications
Responsibilities
Monitor the ServiceNow queue for newly assigned incidents, requests, and tasks; triage and prioritize work in accordance with WCSD requirements
Diagnose and resolve complex technical issues related to enterprise-managed mobile devices, laptops, desktops, printers, operating systems, network connectivity, and software applications
Provide remote troubleshooting and clear, step-by-step guidance to end users
Create, update, and route incidents and requests in ServiceNow in accordance with documented processes
Partner with the Project Analyst to document new applications, procedures, and support playbooks
Attend project meetings to provide technical input, advise on implementation approaches, and help identify risks and dependencies
Collaborate with internal technical teams to resolve advanced issues and drive timely outcomes
Serve as a mentor and escalation point for complex technical issues; coach teammates on troubleshooting approaches and customer communication
Act as a subject matter expert for specialized technologies and support initiatives
Document issues, troubleshooting steps, and resolutions in ServiceNow with clear, complete notes to enable consistent support and knowledge transfer
Participate in ongoing training to remain current on new technologies, tools, and support practices
Additional Information
Open to applicants who are currently in the Philippines and already have the right to live and work in this country
Must not have an active or recent application with Accenture
Why Join?
Work on enterprise-level technical support for wealth and banking services
Prime Uptown Bonifacio location
Night shift with weekends off – work-life balance
Career growth in capital markets operations and IT support
Collaborative and supportive team environment
Role
Broker/Trader
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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