Wealth & Banking Service Helpdesk Analyst | Capital Markets Ops Analyst
Gratitude IncWealth & Banking Service Helpdesk Analyst | Capital Markets Ops Analyst
Job Description
Key Skills
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JOB TITLE: Wealth & Banking Service Helpdesk Analyst | Capital Markets Ops Analyst
WORK SETUP: Onsite in Taguig Uptown Bonifacio Tower 3
WORK SHIFT: Night shift, weekends off
Salary budget: Confidential (Will be discussed during the job offer)
SKILLS AND QUALIFICATIONS:
• 2 to 3 years of relevant experience
• Enterprise technical support experience
• Good to have experience in ServiceNow ticketing system and Wealth Brokerage applications
RESPONSIBILITIES:
• Monitor the ServiceNow queue for newly assigned incidents, requests, and tasks; triage and prioritize work in accordance with WCSD requirements.
• Diagnose and resolve complex technical issues related to enterprise-managed mobile devices, laptops, desktops, printers, operating systems, network connectivity, and software applications.
• Provide remote troubleshooting and clear, step-by-step guidance to end users.
• Create, update, and route incidents and requests in ServiceNow in accordance with documented processes.
• Partner with the Project Analyst to document new applications, procedures, and support playbooks.
• Attend project meetings to provide technical input, advise on implementation approaches, and help identify risks and dependencies.
• Collaborate with internal technical teams to resolve advanced issues and drive timely outcomes.
• Serve as a mentor and escalation point for complex technical issues, coach teammates on troubleshooting approaches and customer communication.
• Act as a subject matter expert for specialized technologies and support initiatives.
• Document issues, troubleshooting steps, and resolutions in ServiceNow with clear, complete notes to enable consistent support and knowledge transfer.
• Participate in ongoing training to remain current on new technologies, tools, and support practices.
Additional Information:
• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
RECRUITMENT PROCESS:
• Screening with CV Reviewer
• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV, and CV
• For review with the client
PRE-SCREENING QUESTIONS:
• How many years of relevant Wealth & Banking Service Helpdesk experience do you have?
• Do you have any enterprise technical support experience?
• Do you have ServiceNow ticketing system and Wealth Brokerage applications experience?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working on an onsite setup with a night shift schedule in Taguig?
• When are you available to start once hired?
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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