USRN Trainer (Assistant Manager Level)
Gratitude IncUSRN Trainer (Assistant Manager Level)
Job Description
Key Skills
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Account: Healthcare
Work Setup: On-site/Hybrid
Location: TP Alphaland, Makati, Philippines
Shift Schedule: Shifting
Important: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.
Job Summary
The US Registered Nurse (USRN) Trainer is responsible for delivering and managing clinical training programs for new and existing nursing staff. The role ensures training content aligns with client requirements, company standards, and U.S. healthcare regulations while supporting clinical competency and operational readiness.
Key Responsibilities
A. Training Delivery
Conduct New Hire Training (NHT) for USRN roles across various clinical programs such as Utilization Management (UM), Case Management (CM), Clinical Appeals, Triage, and Claims Review.
Facilitate instructor-led, virtual, and hybrid training sessions.
Ensure trainees meet clinical competency, documentation quality, and compliance standards before deployment.
B. Curriculum & Content Development
Develop, review, and update training modules, assessments, simulations, and reference materials.
Ensure training content complies with client guidelines, internal policies, U.S. healthcare protocols, and HIPAA requirements.
Collaborate with Operations, Quality, and Client teams to maintain training accuracy and effectiveness.
C. Trainee Evaluation & Coaching
Conduct knowledge assessments, practical evaluations, and certification activities.
Provide coaching, feedback, and developmental support to trainees.
Support transition-to-production activities, including nesting, shadowing, and side-by-side coaching.
D. Compliance & Documentation
Maintain accurate training records, evaluations, attendance, and reports.
Ensure adherence to confidentiality and compliance standards.
Prepare and submit training performance reports as required.
E. Continuous Improvement
Identify learning gaps and facilitate refresher and upskilling programs.
Participate in audits, calibration sessions, client meetings, and policy updates.
Support initiatives that improve training quality, efficiency, and clinical accuracy.
Non-Negotiable Requirements
Active and unrestricted U.S. Registered Nurse (USRN) license.
Minimum 2–3 years of clinical bedside experience (ER, ICU, Med-Surg, Telemetry, etc.).
Minimum 1 year of experience as a USRN Trainer in a BPO or U.S. Healthcare account.
Experience in Utilization Management, Case Management, Triage, Appeals, or Claims Review.
Knowledge of MCG/Milliman, InterQual, HIPAA requirements, clinical guidelines, and U.S. medical terminology.
Previous experience in training or clinical education.
Familiarity with adult learning principles, curriculum design, and training methodologies.
Excellent English communication skills (written and verbal).
Strong presentation, facilitation, and interpersonal skills.
Ability to work in on-site, remote, or hybrid training environments.
Preferred Qualifications
Experience in Instructional Design or Learning & Development (L&D).
Application
Interested and qualified candidates should send their CV to:
Role
Other Scientist
Timings
Day Shift (Permanent)
Industry
Health/Fitness/Wellness
Work Mode
Work from office
Functional Area
Medical Professional / Healthcare Practitioner / Technician
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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