USRN QA Specialist (Non-Voice)
Gratitude IncUSRN QA Specialist (Non-Voice)
Job Description
Key Skills
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Responsible for reviewing healthcare-related processes and interactions to ensure accuracy, quality, and compliance with established standards. The role requires an active USRN license, bedside nursing experience, and experience in Utilization Review/Utilization Management and quality assurance. The specialist will perform quality reviews, identify gaps, document findings, and support continuous improvement.
Role
Customer Service Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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