(URGENT HIRING) Multilingual Language - Thai | Onsite/ WFH in Quezon City
Gratitude Inc(URGENT HIRING) Multilingual Language - Thai | Onsite/ WFH in Quezon City
Job Description
Key Skills
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Job Description: Multilingual Customer Service Representative – Thai
Job Location: Quezon City, Philippines
Work Setup: Onsite
Work Schedule: Shifting / Night Shift
Open Positions: 20
Availability: ASAP
Target Start Date: September 2026
Job Summary
We are looking for fluent Thai-speaking professionals to join our multilingual customer service team in Quezon City. The ideal candidate will provide excellent customer support in Thai and English across multiple communication channels, resolve customer inquiries, and ensure a positive customer experience.
Candidates with or without BPO experience are welcome to apply. Previous experience in collections or the Order-to-Cash (O2C) process is an advantage but is not mandatory.
Key Responsibilities
Handle inbound and outbound customer interactions professionally through phone, chat, email, and other support channels.
Provide customer support in Thai and English.
Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs.
Resolve customer concerns efficiently while maintaining high customer satisfaction.
Communicate clearly and professionally with customers from diverse cultural backgrounds.
Accurately document customer interactions using company systems and tools.
Meet established quality, productivity, attendance, and customer satisfaction targets.
Build customer trust and loyalty through excellent service and effective problem-solving.
Perform additional duties as assigned to support business and operational requirements.
Qualifications
Open to candidates with or without BPO experience.
Must be fluent in Thai, with the ability to communicate spontaneously and professionally.
Ability to understand complex and extended conversations, including implied meanings.
Working knowledge of English is required, as training and client systems are in English.
Previous collections experience is highly preferred but not required.
Knowledge of the Order-to-Cash (O2C) process is an advantage.
Must be legally eligible to work in the Philippines.
Non-Filipino applicants must possess a valid working visa or qualifying Temporary Resident Visa with appropriate work authorization.
Must be willing to work onsite in Quezon City.
Must be flexible to work shifting schedules, including night shifts.
Must be available to start as soon as possible.
Required Skills
Thai Language Fluency
English Communication
Customer Service
Inbound and Outbound Calling
Email and Chat Support
Problem-Solving
Customer Relationship Management
Billing and Account Management
Collections (Preferred)
Order-to-Cash (O2C) (Preferred)
Compensation and Benefits
- Performance incentives
- Company events
- Free parking
- Health insurance
- Life insurance
- Paid training
- Opportunity for promotion to permanent employment
Pre-Screening Questions
How would you describe your Thai language proficiency?
Can you speak Thai fluently?
What is your current location?
What is your nationality?
What type of visa do you currently hold, if applicable?
Do you have previous experience with the Order-to-Cash (O2C) process?
What is your last drawn salary?
What is your expected salary?
What is your notice period or earliest available joining date?
Are you willing to work onsite in Quezon City on shifting or night schedules?
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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