(URGENT) Client Services Manager-MOA
Gratitude Inc(URGENT) Client Services Manager-MOA
Job Description
Key Skills
6 candidate(s) have already applied for this Job. Apply now
Description / Requirements
Job Title: Client Services Manager
Program: Travel and Hospitality
Work Location: MOA
Work Setup & Schedule: Onsite / Night Shift
Salary: 110K max (package)
Headcount: 1
Start Date: ASAP
Note: Former Teleperformance employees are not eligible for rehire, either directly or through third-party agencies.
Job Details
What you'll be doing
·
Manage a team of customer service representatives, providing coaching, training, and performance feedback.
·
Monitor and analyze team and individual performance metrics to identify areas for improvement.
·
Implement effective quality assurance processes and provide feedback to drive operational excellence.
·
Collaborate with department heads to optimize workflows and implement new policies or procedures.
·
Foster a positive, motivating team environment to support high staff engagement and retention.
·
Identify and address any operational issues, escalating to senior management as needed.
·
Ensure full compliance with client requirements, contractual obligations, and internal policies.
What we're looking for
·
Minimum of 3 years' CS Manager experience in a BPO environment.
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Minimum of 1–2 years' experience in a Contact Center Operations Supervisor role.
·
Strong people management skills with the ability to lead, motivate, and develop a team.
·
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels.
·
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement.
·
Proficient in using contact center software and reporting tools.
·
Understanding of contact center metrics and the ability to drive performance improvements.
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Familiarity with compliance and quality assurance processes in a contact center environment.
·
Willing to work on a shifting schedule.
Recruitment Process: TA Interview, Ops Interview, and Client Interview
Role
Client & Sales Administration
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Front Office Support / Administration /
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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