Travel Tech / Technical Customer Support Representative
Gratitude IncTravel Tech / Technical Customer Support Representative
Job Description
Key Skills
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Role Overview
Transcom Manila is hiring strong Travel Tech / Technical Support professionals for an upcoming Travel Technology campaign. We are looking for candidates who have experience supporting customers in technology-driven, high-volume environments and who are comfortable handling multiple applications, systems, and real-time customer support channels.
Candidates with exposure to SaaS, hotel technology, Property Management Systems (PMS), Point-of-Sale (POS), payment platforms, travel technology, or hospitality operations will have a strong advantage.
Key Responsibilities
Handle technical customer support inquiries via multiple channels
Troubleshoot and resolve issues related to travel technology platforms, PMS, POS, and payment systems
Support customers in a high-volume, queue-based environment
Manage live chat and other real-time customer support channels
Work across multiple products, tools, applications, and systems simultaneously
Meet measurable KPIs and performance targets
Utilize AI-powered customer support tools including knowledge bots and AI-assisted responses
Collaborate with cross-functional teams to enhance customer experience
Ideal Candidate Profile
Required Experience:
Experience in a customer-facing Technical Support / Customer Support role
Experience supporting technology products or platforms
Exposure to SaaS, PMS, POS, payment systems, hotel technology, or similar platforms
Experience working in a high-volume, queue-based environment
Experience handling Live Chat or other real-time customer support channels
Experience working with measurable KPIs / performance targets
Ability to work across multiple products, tools, applications, and systems simultaneously
Familiarity with Property Management Systems (PMS), payment gateways, and channel managers
Comfortable using or working alongside AI-powered customer support tools
Exposure to tools such as knowledge bots, AI-assisted responses, suggested replies, or similar support technologies
Added Advantage:
Experience or exposure to the hospitality industry, including:
Hotel Front Office
Hotel Reservations
Hospitality Customer Support
Travel Operations
Hotel / Travel Technology
Related hospitality functions
Role
Travel Consultant
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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