Travel Tech Account
Gratitude IncTravel Tech Account
Job Description
Key Skills
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URGENT HIRING – TRAVEL TECH ACCOUNT | TRANSCOM MANILA *(PASIG)*
Company: Transcom Manila PASIG
Account: Travel Technology / Technical Customer Support
JOB OVERVIEW
Transcom Manila is hiring strong Travel Tech / Technical Support professionals for an upcoming Travel Technology campaign.
We are looking for candidates who have experience supporting customers in technology-driven, high-volume environments and who are comfortable handling multiple applications, systems, and real-time customer support channels.
Candidates with exposure to SaaS, hotel technology, Property Management Systems (PMS), Point-of-Sale (POS), payment platforms, travel technology, or hospitality operations will have a strong advantage.
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IDEAL CANDIDATE PROFILE
Candidates should preferably have:
- Experience in a customer-facing Technical Support / Customer Support role
- Experience supporting technology products or platforms
- Exposure to SaaS, PMS, POS, payment systems, hotel technology, or similar platforms
- Experience working in a high-volume, queue-based environment
- Experience handling Live Chat or other real-time customer support channels
- Experience working with measurable KPIs / performance targets
- Ability to work across multiple products, tools, applications, and systems simultaneously
- Familiarity with platforms such as Property Management Systems (PMS), payment gateways, and channel managers
- Comfortable using or working alongside AI-powered customer support tools
- Exposure to tools such as knowledge bots, AI-assisted responses, suggested replies, or similar support technologies
⭐ Added Advantage
Experience or exposure to the hospitality industry, including:
- Hotel Front Office
- Hotel Reservations
- Hospitality Customer Support
- Travel Operations
- Hotel / Travel Technology
- Related hospitality functions
Role
Customer Service Trainer
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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