Trainer – UK Financial Collections

Gratitude Inc

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3 weeks ago

Trainer – UK Financial Collections

2-4 Year(s)

₱ 50 - ₱ 60K p.m

Manila (Eastwood quezon city)

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Job Description

Key Skills

coaching skills Proficient in Microsoft Office applications Excellent communication skills - written and verbal

68 candidate(s) have already applied for this Job. Apply now

Job Title: Trainer – UK Financial Collections

Location: Eton Centris, Quezon City (100% Onsite)
Account: UK Financial Collections
Work Shift: Shifting Schedules (UK Time)
Salary: Up to PHP 60,000 Basic + PHP 2,400 Allowance (Depending on Experience)
Start Date: ASAP

We are looking for an experienced Trainer – UK Financial Collections to join our team. The ideal candidate will have strong experience in UK/US/AU collections, banking operations, and training within a call center or shared services environment. This role is responsible for training new hires, coaching agents, driving performance, and ensuring compliance with financial regulations.

Key Responsibilities:

Conduct new hire and refresher training programs.
Deliver instructor-led training sessions in both virtual and classroom (F2F) environments.
Coach and mentor agents to improve performance and achieve business goals.
Monitor training effectiveness and identify learning gaps.
Ensure compliance with UK financial collections processes and regulations.
Manage quality metrics and support continuous improvement initiatives.
Prepare training materials, reports, and documentation.
Collaborate with Operations and Quality teams to enhance employee performance.

Qualifications:

Bachelor's Degree.
2–4 years of experience in UK/US/AU collections, banking operations, and training within a call center or shared services environment.
Basic understanding of training methodologies for virtual and face-to-face instructor-led training.
Excellent communication, facilitation, coaching, and feedback skills.
Stable employment history (not a job hopper).
Must not be a present or former employee of Wipro.

Required Skills:

Strong knowledge of UK collections processes, regulations, and bucket flows.
Excellent communication and coaching skills.
Proficiency in Microsoft Office applications.

Recruitment Process:

Initial Interview (HR Interview)
SVAR Assessment
L2 Interview (MS Teams)
L3 Interview (MS Teams)

Pre-Screening Questions:

How many years of experience do you have in UK/US/AU collections, banking operations, and training?
Do you have a basic understanding of virtual and face-to-face training methodologies?
Do you have exposure to UK banking or collections in other verticals?
What is your current/last drawn salary?
What is your expected salary?
Are you willing to work onsite at Eton Centris, Quezon City on shifting (UK) schedules?
If selected, how soon can you join?

Important Note:

Candidates who are current or former employees of Wipro are not eligible to apply.

Mandatory Questionnaire:
Before applying, all candidates must complete the questionnaire using the link below. Filling out this form is mandatory. Applications submitted without the completed questionnaire will not be processed.

Questionnaire Link: https://myglit.com/lateral/cref/25140ad54f

Role

Process Trainer

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Abhishek Kumar

Recruiter - Gratitude Inc

NA, india

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