Trainer II | Training- Helpdesk Customer Support –URGENT
Gratitude IncTrainer II | Training- Helpdesk Customer Support –URGENT
Job Description
Key Skills
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Salary: 80,000 to 85,000
Work location/Set up: Onsite/McKinley
Shift Schedule: TBD
Qualifications :
•Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
•2 – 4 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
•Strong SQL expertise for data analysis, debugging, and reporting tasks.
•Proficiency with APIs, server-side event tracking, webhooks, SDK implementation.
•Experience in Ads Manager or similar platforms.
•Ability to read and debug API payloads (JSON/XML) and understand API documentation.
•High expertise in understanding conversion tracking, attribution models, and marketing analytics.
Pre-Screening Notes
Educational Attainment:
Years of Trainer experience in a BPO setting:
Years of Technical Support / Technical Experience:
Do you have experience with APIs, server-side event tracking, webhooks, and SDK implementation?
Do you have experience with Ads Manager platforms (Meta Business Suite, Google Ads, TikTok Ads, etc.)?
Current Position:
Last Drawn Salary:
Expected Salary:
Notice Period / Earliest Start Date:
Are you amenable to work onsite in McKinley, Taguig?
State BPO Companies you've previously worked:
Role
Customer Service Executive -Technical
Timings
Flexible (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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