Trainer
Gratitude IncTrainer
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Description
• Design new hire training, cross-skilling, and refresher programs
• Create training plans aligned to bank SOPs, Adult learning principles
• Facilitate Virtual & Onsite training
• Scenario-based and case-based training
• Knowledge checks and certification assessment
• Responsible for all Qualitative Metrics (Quality Scores, Complaince scores & Repeat errors)
• Weekly/Monthly/Quarterly reviews with management
• Call Auditing, Call monitoring, Call calibration.
• Provide coaching and mentoring to new and existing team members on an on-going basis.
• Ensure that team members are adhering to call quality standards and practices by conducting regular call monitoring checks
• Ensure that the team is adhering to the prescribed quality parameters
• To actively participate in providing feedback (positive and negative)
• Conduct team briefings and discussions on a regular basis
• Need to maintain all the Reports & MIS for the same.
Requirements:
• Must have a Bachelor's degree with both TOR and Diploma on hand
• At least 2nd year in College is acceptable, without any back subjects
• With 5 - 7 years of Trainer experience, supporting a banking account, whether retail or commercial or both
• With over-all working experience of at least 8 years
• Doing early stage or late stage collections, for auto loans, credit cards, personal bank/loans
• Strong communication skills. Language proficiency in English
• Ability to work independently and within a team environment
• Critical listening and thinking skills
• Training/teaching skills
• Strategic management skills
• Negotiation skills/experience
• Time management skills
• Customer service oriented
• Decision making/problem solving skills
• Should be amenable to start immediately and can work onsite in Taguig
• Must not be a job hopper who only stays for less than a year per company
Role
Any Other
Timings
Night Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Trainer In BPO
Gratitude Inc2 - 4 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
AI Technical Architect, Manager Expert
Gratitude Inc10 - 12 Year(s)
170 - 200 Thousand p.m
Manila, Philippines
AI Technical Architect
Gratitude Inc9 - 40 Year(s)
190 - 200 Thousand p.m
Manila, Philippines
Korean Procurement Practice Specialist
Gratitude Inc5 - 25 Year(s)
50 - 100 Thousand p.m
Manila, Philippines
Senoir SAP ABAP Developmer
Gratitude Inc8 - 12 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
Asset Coordinator
Gratitude Inc2 - 30 Year(s)
60 - 70 Thousand p.m
Manila, Philippines
QA Analysts
Gratitude Inc2 - 30 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
Service Desk Academy Trainer
Gratitude Inc2 - 4 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Design Drafters Mechanical Design Drafter
Gratitude Inc3 - 10 Year(s)
55 - 70 Thousand p.m
Manila, Philippines
Sr. HR Manager(Assistant Director level)
Gratitude Inc10 - 30 Year(s)
150 - 180 Thousand p.m
Manila, Philippines