Telecommunications Customer Care Specialist

Gratitude Inc

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1 month ago

Telecommunications Customer Care Specialist

0-10 Year(s)

₱ 15 - ₱ 30K p.m

Manila

Job Description

Key Skills

Customer Relations Customer Service customer service analyst BPO Operations

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Become part of a dynamic customer service team supporting one of the leading telecommunications providers. This role focuses on delivering outstanding customer experiences through timely issue resolution and professional communication.

Key Responsibilities

•⁠ ⁠Respond to customer inquiries.
•⁠ ⁠Resolve service, billing, and account concerns.
•⁠ ⁠Maintain customer satisfaction.
•⁠ ⁠Document interactions accurately.
•⁠ ⁠Follow company policies and quality standards.

Qualifications

•⁠ ⁠Senior High School Graduate or higher.
•⁠ ⁠Excellent English communication skills.
•⁠ ⁠Basic computer navigation.
•⁠ ⁠Willing to work weekends, holidays, and shifting schedules.
•⁠ ⁠BPO experience is an advantage.

Benefits

•⁠ ⁠Attractive compensation package
•⁠ ⁠Monthly performance incentives
•⁠ ⁠HMO and insurance benefits
•⁠ ⁠Paid training
•⁠ ⁠Career progression
•⁠ ⁠Employee engagement programs

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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